Terms of Service

Last updated: July 10, 2026

1. Agreement

These Terms of Service (this "Agreement") are a binding contract between you ("you" or "Customer") and Mneros LLC ("Mneros," "we," or "us"), and govern your access to and use of mneros.com and our products and services, including the Content Trends product (together, the "Services"). By accessing or using the Services, you acknowledge that you have read and agree to this Agreement and our Privacy Policy. If you do not agree, do not use the Services.

2. Eligibility

You may use the Services only if you can form a binding contract with Mneros and only in compliance with this Agreement and all applicable laws. The Services are not directed to and may not be used by anyone under 13 (or under 16 where applicable). If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization, and "you" includes that organization.

3. The Services

Mneros provides content and cultural-trend intelligence and related products, including tools that generate trend reads and content ideas. Features described on the Site — including products offered in preview — may change, be added, or be discontinued, and some may not yet be generally available. We may modify or update the Services at any time.

4. Accounts

Some features require an account. You agree to provide accurate, complete information and to keep it current, to keep your credentials confidential, and to be responsible for all activity under your account. If you invite or permit others ("authorized users") to use your account or workspace, you are responsible for their compliance with this Agreement. Notify us promptly of any unauthorized use at hello@mneros.com.

5. Acceptable use

You agree not to, and not to permit anyone to:

• use the Services unlawfully or to generate content that is illegal, harmful, harassing, defamatory, hateful, or that infringes or violates the rights of others;
• copy, resell, sublicense, or make the Services available to third parties except as expressly permitted;
• scrape, reverse engineer, decompile, or attempt to derive the source code or underlying models of the Services, except to the extent permitted by law;
• use the Services to build or train a competing product or service;
• interfere with, disrupt, or compromise the integrity or security of the Services, or send more automated requests than a person could reasonably make through normal use;
• introduce malware or attempt to gain unauthorized access to the Services or related systems; or
• use the Services in violation of the terms of any third-party platform whose data may be involved.

6. Your content — Input and Output

Your Input. "Input" means the brand details, prompts, preferences, and other materials you provide to the Services. As between you and Mneros, you retain all rights in your Input. You grant Mneros a worldwide, non-exclusive license to host, use, reproduce, and process your Input as needed to operate, secure, and improve the Services (including our AI models, subject to the choices described in our Privacy Policy).

Your Output. "Output" means the trend intelligence and content ideas the Services generate for you based on your Input. As between you and Mneros, and to the extent permitted by law, we assign to you our rights in the Output for your use, subject to your compliance with this Agreement. Because of the nature of machine-generated content, Output may not be unique — the Services may generate similar or identical results for other customers — and you are responsible for reviewing Output before you use it.

Your responsibility. You represent that you have the rights necessary to provide your Input and that your Input and your use of the Output will not violate any law or the rights of any third party.

7. Aggregated data & Mneros property

We may collect and use de-identified, aggregated data about use of the Services to operate, analyze, and improve them; this aggregated data and all related rights belong to Mneros. The Services, our software, models, documentation, and the Mneros name and marks (together, "Mneros Property") are owned by Mneros or our licensors. Except for the limited rights expressly granted here, we reserve all rights, and nothing in this Agreement transfers any Mneros Property to you.

8. AI output — no guarantees

The Services use artificial intelligence to generate insights and suggestions. Output may be inaccurate, incomplete, or out of date, and trend intelligence is informational — it does not guarantee any particular result, reach, or business outcome. You are solely responsible for evaluating Output and for any decisions you make or content you publish based on it.

9. Feedback

If you send us feedback or suggestions, you grant Mneros a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

10. Plans, fees & billing

Portions of the Services may be free (including during preview) or offered under paid plans. If you purchase a paid plan, you agree to the prices and payment terms presented at purchase. Unless stated otherwise, paid subscriptions renew automatically for successive periods until cancelled, fees are non-refundable except where required by law, and you are responsible for applicable taxes. We may change prices or plan features on prospective notice.

11. Third-party services & platforms

The Services may interoperate with or incorporate data from third-party platforms and services under their own terms. We are not responsible for third-party products, and their appearance in or availability through the Services does not imply affiliation or endorsement. Your use of any third-party platform remains subject to that platform's terms.

12. Confidentiality

Each party may receive information the other treats as confidential. The receiving party will use it only to exercise its rights and perform its obligations under this Agreement and will protect it with reasonable care, except where disclosure is required by law.

13. Privacy

Our Privacy Policy describes how we handle personal information. By using the Services you acknowledge that policy.

14. Warranty disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any Output will be accurate or reliable. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MNEROS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

16. Indemnification

You will defend, indemnify, and hold harmless Mneros and its officers, employees, and agents from any claims, damages, and expenses (including reasonable attorneys' fees) arising from your Input, your use of the Services or Output, your violation of this Agreement, or your violation of any law or third-party right.

17. Governing law & dispute resolution

This Agreement is governed by the laws of the State of Ohio, USA, without regard to conflict-of-laws rules. Before filing any claim, you agree to first contact us at hello@mneros.com and try to resolve it informally for at least 60 days. If we cannot resolve it, any dispute will be settled by binding individual arbitration administered under the rules of a recognized U.S. arbitration provider, seated in Ohio or the county where you reside, and each party waives any right to a jury trial or to participate in a class or representative action. Either party may still bring qualifying claims in small-claims court or seek injunctive relief to protect its intellectual property. You may opt out of arbitration within 30 days of first accepting this Agreement by emailing us with your name and intent to opt out.

18. Term, termination & suspension

This Agreement applies while you use the Services. You may stop using the Services at any time. We may suspend or terminate your access, with or without notice, if you breach this Agreement, if required by law, or to protect the Services or other users. Provisions that by their nature should survive termination — including ownership, disclaimers, limitations of liability, indemnification, and dispute resolution — will survive.

19. Changes to these terms

We may update this Agreement from time to time. For material changes we will provide reasonable notice; your continued use of the Services after changes take effect means you accept the updated terms.

20. Miscellaneous

This Agreement is the entire agreement between you and Mneros regarding the Services and supersedes prior agreements on that subject. If any provision is found unenforceable, the rest remains in effect. You may not assign this Agreement without our consent; we may assign it in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. Our failure to enforce a provision is not a waiver.

21. Contact

Questions about these Terms: hello@mneros.com.